ChurnZero users can now add 'comments' to any Achievement step they include in a Journey. Just like with Task, when creating an Achievement within a Journey Milestone, you can add a comment to help with context and details around that Achievement in the Journey workflow.
When an Account enters a Journey Milestone, the Achievement step will show with the comments at the account level, where they can be edited and updated for that specific instance of the Achievement for that account.
The comments for an achievement are not visible in a shared Journey Report or Checklist.
Comments can be added to new Journey steps, as well as existing Journey steps. If comments are added to an active Journey, the comments will only show for accounts who have not yet started or entered the milestone with that Achievement within it.
To learn more about Journeys, click here!